Shipping and Handling. We try to ship all items within six business days of receiving your order. If you wish expedited delivery, please call us at 203-834-0623.

When crating is involved, we will contact you about rates and shipping times before your order is shipped.

Once we have received your order, we will send you an email as to when to expect it will ship. Once we have shipped your order, you will be notified by e-mail.  Included will be the shipper's tracking information.

Tracking Purchases. If you have received a tracking number from us for UPS, FedEx or the U.S. Post Office in your e-mail order confirmation, you may use the direct links below to access the respective shippers websites:

UPS Tracking | FedEx Tracking | USPS Tracking

Changing an Order. To change an order, e-mail us at art@browngrotta.com or contact us by telephone at 203-834-0623. If your order has already been shipped, and is not a commission, you may simply return it to us. See our Returns page for instructions. You will be responsible for shipping charges. Commission orders are not returnable.

More Information. If you have questions about delivery times, or tracking packages, please e-mail us at art@browngrotta.com or call us at 203-834-0623, Monday-Friday, Monday–Friday , 9am-6pm, EST.